The Library now offers eight (8) mobile hotspots for circulation. A mobile hotspot allows users to connect their personal devices (such as laptops, smartphones, and tablets, etc.) to the internet. Borrowers agree to adhere to our Hotspot Borrower Policy and Internet and Electronic Resources Access Policy.
Hotspot Availability
Hotspots may be checked out at any time, if available. Click here to check availability at our library. Click here to find available hotspots in other CWMARS libraries.
You may schedule a same-day appointment to pick up your hotspot. We cannot hold hotspots later than your appointment day. Call 527-1031 to schedule your pick-up.
Who Can Borrow a Hotspot?
Any resident with a library card from a certified Massachusetts library is eligible to borrow a hotspot. Registration in the library system is required if a patron does not have a current library card.
Hotspot borrowers must be 17 years or older and in good standing with the library.
Only one (1) hotspot is allowed per household. Each hotspot will support up to 10 connected devices.
For How Long?
Hotspots may be borrowed for two (2) weeks. No renewals are permitted.
Returns
Hotspots should be returned with the power cord, SIM card, battery and case to the Library in the same good working condition as it was when it was checked out. Hotspots should be returned to our Main Circulation Desk. We ask that you DO NOT return hotspots in the book drop.
If the hotspot is damaged or not working, report the nature of the damage when returning it to the Main Desk.
If the hotspot is not returned within 3 days after the due date, service will be turned off and the hotspot will become unusable.
Problems?
Direct borrower technical support is provided by T-Mobile to library hotspot borrowers at 844-341-4834, or by calling the Main Circulation Desk at 413-527-1031 or emailing the library at ehampton@cwmars.org.
This Hotspot Program supports the Massachusetts Board of Library Commissioners’ goal to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts” and the Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.